Privacy Policy

Last updated: November 11, 2026

This policy explains what information Phonsist ("Phonsist", "we", "us") collects when you use our phone assistant service, how we use it, and the choices you have. If you have questions, call us at (845) 444-3028 or email info@phonsist.com.

1. Information we collect

Account information: your phone number, first and last name, and a PIN. We store the PIN only in a scrambled (hashed) form, so we cannot read it. You may also give us an email address and a home address.
Calls: when you call, your voice is turned into text so the assistant can understand and answer you. Our phone and voice providers may keep recordings and transcripts of calls.
Your requests: what you ask us to look up or do, and the details you confirm for a task, such as information for a form you ask us to fill out.
Your Phonsist email: every customer has an email address at my.phonsist.com. We store the emails sent to that address and a record of emails you send from it, so the assistant can read them to you.
Website logins: if you choose to give us a username and password for a website on our separate secure phone line, we store them encrypted and use them only to log in for tasks you ask for.
Payments: payments are handled by our payment processor. We do not see or store your full card number.
Google account data: only if you choose to connect your Gmail. See section 2.

2. Google user data (Gmail)

Connecting your Gmail is optional. If you connect it, you give permission on Google's own page, and Phonsist receives access to:

your email address (to know which Gmail is connected),
reading your emails (gmail.readonly),
sending emails from your Gmail (gmail.send).

We use this access only to do what you ask on a call:

to tell you who sent your newest emails and their subjects, and to read an email to you when you ask;
to find a verification code that a website just sent you, when you ask;
to send an email that you asked for, only after the assistant reads back the address, subject and message and you say yes.

We do not store the content of your Gmail messages. We keep only a short record of emails sent for you (the recipient and the subject). The permission key Google gives us is stored encrypted.

We do not sell Google user data, use it for advertising, or use it to train artificial intelligence models. People at Phonsist do not read your Gmail, unless you ask us to for support, it is needed for security, or the law requires it. The text of an email is passed to our AI provider only to read it to you or find a code during your call.

Phonsist's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

You can disconnect your Gmail at any time at myaccount.google.com/permissions, or by asking us. When you disconnect, we delete the stored permission key.

3. How we use information

to provide the service: answer your calls, verify your PIN, and do the tasks you ask for;
to keep your account safe and prevent misuse;
to bill for minutes you buy;
to fix problems and improve the service.

We do not sell your personal information.

4. Who we share information with

We share information only with companies that help us run the service, and only as much as needed for that: our phone company, our voice and AI providers, our cloud hosting and database provider, our search and maps provider, the cloud browser that opens websites for your tasks, and our payment processor. When you ask us to fill out a form or send an email, we send the details you confirmed to that website or person. We may also share information if the law requires it.

5. Security

Your information is stored with our cloud providers. Data is sent over encrypted connections. PINs are stored hashed, and saved passwords and Google permission keys are stored encrypted. After three wrong PINs an account is locked.

6. Keeping and deleting information

We keep your information while your account is open. You can ask us at any time, by phone or by email, to delete your account and your information. We will delete it within 30 days, except what the law requires us to keep.

7. Children

Phonsist is not meant for children under 13, and we do not knowingly collect information from them.

8. Changes

If we change this policy, we will update the date at the top of this page.

9. Contact

Phonsist · (845) 444-3028 · info@phonsist.com